CALL CENTER AGENT

₱100,000.00

TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Senior Process Executive
Job Description
- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to the client’s paid content products.
- In the future Tier 2 delivery may be added along with support of Google’s Business partners
- Service channels may include inbound phone, email, chat, and potentially video conference.

Qualifications/Requirements

Qualification
- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good in Translating from English to Bengali or Bengali to English without variation.
- Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
- Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

Name of foreign national intending to apply for the position
Name: Bhaswati Ghosh
Address: Taguig City
Nationality: Indian
Intended period of employment: 1 year

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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