CALL CENTER AGENT

₱90,000.00

TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Associate
Job Description
• Identifying business -critical defects in various business process and take necessary actions.
• Analyzing business requirements and drafting test plans within timeline.
• Managing defect tracking, which includes identification, logging, retesting and closure.
• Drafting Test plan documents by outlining test strategy, assumptions, scope and timeline.
• Coordinating with Offshore and Onsite team members for daily status and Risk assessment.
• Willingness to work nights and weekends, as needed.
• Engaging in Automation functional execution tasks and participating in automation release regression execution; Applying project management skills.
• Demonstrate extensive knowledge of testing scenarios and can present it to clients.
• Acts as a mentor and guide for the offshore team for their requirements.
• Conduct research to identify areas where manual intervention is prevalent and recommend to the automation team the development of tools to reduce manual effort while maintain high accuracy.
• Participation in production validation on variable schedule(s) as necessary.
• Display in-depth knowledge of, and ability to apply, process design and redesign skills. Present and defends architectural, design and technical choices to internal audiences.
• Review software documentation to ensure technical accuracy, compliance or completeness or to mitigate risks.
• Develop testing programs that address areas such as database, impacts, software scenarios, regression testing, negative testing, error or bug retesting, or usability.

Qualifications/Requirements

Qualification
• Bachelor's degree
• Identifying business -critical defects in various business process and take necessary actions.
• Analyzing business requirements and drafting test plans within timeline.
• Managing defect tracking, which includes identification, logging, retesting and closure.
• Drafting Test plan documents by outlining test strategy, assumptions, scope and timeline.
• Engaging in Automation functional execution tasks and participating in automation release regression execution.
• Knowledge on Pharmacy testing applications like ePost, Retail and WEB.
• Understanding of pharmacy application modules and submodules for UAT testing.
• Proficiency in Testing lifecycle within Agile Methodology and Scrums.
• Good Knowledge in all aspects of Software Testing Lifecycle, from Test Planning to Analysis,
• Design & Execution, Defect tracking and System Readiness and Test Closure reporting.

Name of foreign national intending to apply for the position
Name: Shanmugasundaram Natarajan
Address: Taguig City
Nationality: Indian
Intended period of employment: 1 year

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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