Position title
- Operations CSR IV – 2 Vacancies
- French Operations CSR II – 3 Vacancies
Job Description:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned