CALL CENTER AGENT

- To serve as single point of contact to act as Solution Consultant, requirement gathering, build and deployment and maintenance of Next Gen technologies like Google Dialog Flow, Five9, Talk desk ,AWS Gen AI, Google LLMs, Amazon LLMs

- and need to be based out of Manila where Digital operations (BPO) processes runs, to drive this initiative – a end-to-end life cycle

- To work very closely with Digital operations (BPO) and there is a need to position lead at Manila, who can work very closely with Operations team and end clients and drive this.

- To be responsible for due diligence of all the Projects running under Digital operations (BPO) umbrella, find out opportunities & pain points, work on Solution approach, prepare effort estimation, form a deployment team and lead the project till it’s closure and will coordinate with various stakeholders (Internal & External) from Manila. Solution Implementation & support life cycle takes 12 months, it includes activities like Solution discussion, requirement gathering, documentation, development, user acceptance testing, System integration testing and production go-live. Post go-live Maintenance support.

- Monitor all development activities and ensure compliance with coding standards procedures and methods and;

- To provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.

- To handle the team of 10-15 people to deliver the Genesys cloud contact centre solution, Google Dialog Flow,Five9,Talkdesk,AWS Gen AI, Google LLMs, Amazon LLMs

- To organize business review meetings with clients to improve performance continuously and qualitatively

- To provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.