CALL CENTER AGENT

Salary not specified

CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

Parlez-vous français? We're on the lookout for French Bilingual Customer Recovery Specialists to join our growing team!

  • If you have a knack for winning back customers, closing sales, and turning abandoned carts into completed purchases — we want to hear from you!
    What You'll Do:

    • Proactively contact customers who have abandoned their carts to encourage order completion
    • Deliver persuasive, engaging communication in both French and English
    • Build rapport with potential buyers, understand objections, and offer compelling solutions
    • Consistently hit or exceed performance and recovery targets
    • Maintain accurate records of all customer interactions using CRM tools
    • Collaborate with internal teams to improve recovery strategies

Qualifications/Requirements

What We're Looking For:
✅ Native or near-native French & excellent English communication
✅ Proven experience in e-commerce, telemarketing, or inside sales
✅ Strong negotiation & persuasion abilities
✅ Goal-oriented with a track record of hitting targets
✅ Familiarity with CRM tools

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

About the company

XtendOps is an experiences company supporting customer experiences for brands around the world. With offices in the Philippines, Mexico, and the United States, the company is rapidly expanding its footprint in the BPO industry and transforming outsourcing through people empowerment technol...

Industry

FINANCIAL INTERMEDIATION; HEALTH AND SOCIAL WORK; TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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