SNAPSHOT
Location: Open slots for Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
1+ year of experience
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our
very core, we are a human environment – passionate people driven by the purpose of enhancing the
quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our
colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability,
innovation, discipline and excellence. Are you ready to join us?
A DAY IN THE LIFE …
Monitoring of owned digital and social media channels, collecting, structuring and analyzing data
from multiple sources to support Consumer Engagement Services and Brands with reputation
management, consumer engagement, social insights and content marketing.
• Ensure all relevant data is processed, labelled and structured accurately in corresponding
digital and media analytics tool
• Omnichannel analysis to deliver data-driven conclusions in reports/ dashboards/
presentations to address business questions, including but not limited to: social brand
equity report, owned digital and social channels measurement, analysis of marketing
campaign performance, analysis and insight on brand ecosystem
• Gather business requirements and feedback, analyze them and transform into actionable
brief to ensure accurate and timely delivery of real-time social media reports and ad-hoc
requests within agreed market SLA (e.g. 90 minutes - 240 minutes)
• Timely engagement of potential reputational risks and timely alerting to respective
Functions/Brands to help prevent issue escalation, provide support in issue management
• Monitoring of owned social media channels and engaging with consumers using
appropriate tone-of-voice depending on the channel. Keep track of trending conversations
in our community and across our competitors to provide actionable insights to Partners that
will improve messaging and content creation.
• Identify consumer complaints and perform refunds using Omnichannel.
• Publish or schedule online materials using social media platform and tools as requested by
the brands or agency. Work with brand to ensure that the materials has passed Creative X
prior to publishing.
• Set alignment calls with Market Partners to present the report, insights and
recommendations.
• Identify opportunities for improvements, implement best practices in collaboration with
other team members and Partners