CALL CENTER AGENT

₱18,000.00

HINDUJA GLOBAL SOLUTIONS LIMITED
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ILOILO CITY (CAPITAL), ILOILO
HIGH SCHOOL GRADUATE
Job type not specified

Job Description

Posted on 24 July 2025
Role Responsibilities:
  • Create an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the cal
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
  • Performs other duties as assigned.

Qualifications/Requirements

  • Senior High School or High School graduates with at least 6 months of Customer Service providing support via email, online web support.
    • Good to Excellent verbal and written communication skills, and good interpersonal skills
    • Ability to work in a non-scripted environment
    • Proficient in MS Office, Internet browsing, and Computer navigation skills
    • Amenable to work in shifting schedule, weekends and holidays

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

No additional remarks

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About the company

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our clients’ business with the perfect balance of technology an...

Industry

EXTRA-TERRITORIAL ORGANIZATIONS AND BODIES; TRANSPORT, STORAGE AND COMMUNICATION; FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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