CALL CENTER AGENT

Role Responsibilities:

• Create an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the cal
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.