CALL CENTER AGENT

₱60,000.00

TELUS INTERNATIONAL PHILIPPINES, INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Contractual

Job Description

Posted on 21 July 2025
Position title
- French Operations CSR – 1 Vacancy
- French Operations CSR IV – 1 Vacancy
- Operation CSR IV – 8 Vacancies

Job Description:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

Qualifications/Requirements

- High school diploma or equivalent
- Fluency in Multiple languages may be desired
- Exceptional customer service, active listening, and verbal and written communication skill
- Proficient in relevant computer applications
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Name: Mariana Erika Ingrid Ndiaye
Address: Las Piñas City
Nationality: Burkinabe
Intended period of employment: Two (2) years

Name: Britany Sorelle Makam
Address: Las Piñas City
Nationality: Cameroonian
Intended period of employment: Two (2) years

Name: Pearl Floxa Wopong Asobo
Address: Quezon City
Nationality: Cameroonian
Intended period of employment: Two (2) years

Name: David Nsengimana
Address: Makati City
Nationality: Umurundi
Intended period of employment: Two (2) years

Name: Michee Katombe Kabeya
Address: Taguig City
Nationality: Congolese
Intended period of employment: Two (2) years

Name: Ronald Emile Geoffrey Ngafoula
Address: Taguig City
Nationality: Congolese
Intended period of employment: Two (2) years

Name: Ulrich Diffo Ndzonteu
Address: Pasig City
Nationality: Cameroonian
Intended period of employment: Two (2) years

Name: Dieudonne Laimo Tamfu
Address: Cainta Rizal
Nationality: Cameroonian
Intended period of employment: Two (2) years

Name: Gedeon Chadrack Mizele
Address: Parañaque City
Nationality: Congolese
Intended period of employment: Two (2) years

Name: Nkongcho Chi Barbara
Address: Quezon City
Nationality: Cameroonian
Intended period of employment: Two (2) years

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About the company

We help companies test and improve machine learning models via our global AI Community of 1million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance A...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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