CALL CENTER AGENT

₱100,000.00

TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Senior Process Executive
Job Description
  • - Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to the client’s paid content products.
  • - In the future Tier 2 delivery may be added along with support of Google’s Business partners
  • - Service channels may include inbound phone, email, chat, and potentially video conference.

Qualifications/Requirements

Qualification
  • - BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
  • - Minimum 2 year(s) customer service support experience (voice, email, or chat), working with direct consumers, preferably in a B2C environment
  • - Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
  • - Good at Translating from English to Spanish or Spanish to English without variation.
Name of foreign national intending to apply for the position
Name: Shantal Hair Oros Arias
Address: Taguig City
Nationality: Peruvian
Intended period of employment: 1 year

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they t...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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