CALL CENTER AGENT

₱170,000.00

COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 15 July 2025
Role: Senior Associate - Project

Job Description
  • - Handling requirement gathering call with the project stake holders and business team and Implementing prototype integration testing with different platforms and applications.
  • - Scheduling meetings on a daily basis with Customers to provide updates on the project status, process improvements to improve the application’s overall performance in terms of scalability, reliability, accessibility & availability
  • - Assessing Risks associated with the project and preparing Mitigation plan for the risks identified.
  • - Attending Weekly product planning call with client, tech leads and architects.
  • - Performing team lead activities, work with clients on the resource planning, deliverable, risks and mitigation plans and Conducting project management review meetings with client, cognizant directors, Managers and presenting project status, technologies, innovations on quarterly basis.
  • - Proposing/recommending architectural changes/code changes, performance improvements to the architects for the bottlenecks in the application

Qualifications/Requirements

Qualification
  • - Post graduate Degree – Masters in Engineering
  • - Should have strong experience to create, review the Test Cases and Test Conditions.
  • - Should have Knowledge in JavaScript, Selenium C#.
  • - Should have Knowledge in debugging the Automation case if we face any issue
  • - Experience in Testing Lifecycle across both Waterfall, Agile Methodologies and Scrums.
  • - Should have experience in query language such as SQL and good knowledge on MongoDB
  • - Knowledge in US HealthCare and Member Benefits business areas.
  • - Experience in creating Test Documentations which includes Test plan, Test Strategy, Test Execution Plan and RTM.

Name of foreign national intending to apply for the position

Name: Meganathan Ramalingam Manoharan

Address: Taguig City

Nationality: Indian



Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they t...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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