CALL CENTER AGENT

₱100,000.00

COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 14 July 2025

Role: Senior Process Executive

  • Job Description
    • - Service Support Solutions focuses on providing Tier 1 end-user support for YouTube paid content products, encompassing the diagnosis, resolution, and reporting of customer issues and inquiries, with escalations to Google as needed
    • - In the future Tier 2 delivery may be added along with support of Google’s Business partners
    • - Service channels may include inbound phone, email, chat, and potentially video conference.

Qualifications/Requirements

Qualification
  • - BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
  • - Minimum 2-year(s) customer service support experience (voice, email, or chat), working with direct consumers, preferably in a B2C environment
  • - Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
  • - Good in Translating from English to Thai or Thai to English without variation

Name of foreign national intending to apply for the position

Name: Nahmfon Markphum

Address: Quezon City

Nationality: Thai


Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they t...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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