We are hiring Work from Home Customer Service Representatives in TaskUs Clark - House Teamwork!
So what does a Teammate really do?
Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.
As a Teammate, your primary focus is to provide exceptional customer experience to your clients. You’ll ensure every interaction is accurate, efficient, and respectful while meeting performance metrics.
As a Teammate (Customer Service Representative), your responsibilities are to:
Receive inbound and/or place outbound calls.
Provide accurate and timely responses via email and live chat support channels.
Filter content from the client's website.
Perform data and research functions.
Provide support through known basic troubleshooting techniques.
Manage and resolve customer complaints.
Identify and escalate priority issues.
Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
Meet and exceed client mandated KPIs (Key Performance Indicators).
Ensure consistent performance based on a continuous improvement model.
Guarantee that all logins and passwords (both Internal & External) are kept confidential.
Participate in all Internal and External mandated trainings and/or seminars.
Have knowledge, understanding, and compliance with TaskUs policies and procedures.
Provide feedback to management on possible problems or areas of improvement.
Perform other duties as assigned by management.
So, do you have what it takes to become a Teammate?
Internet Connectivity: At least 25Mbps
Why Join TaskUs?
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!
Employee benefits:
Scholarship program for your children
Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
Free Wellness & Resiliency programs extended to household members
Retirement savings program with company matching
On-site facilities and benefits:
World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Food Forward: Free food on-site!
Daycare for your kids while you're on shift
Happy Hours, Time-Outs, and other on-site events to enjoy
About TaskUs
It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare. As of December 31, 2024, TaskUs had a worldwide headcount of approximately 59,000 people across 28 locations in 12 countries, including the United States, the Philippines, and India.