CUSTOMER SERVICE REPRESENTATIVE
(1 Vacancy)
Job Description:
• Efficiently respond to a dynamic online retail store environment in English and Korean.
• Show curiosity and interest for new products campaigns and quickly and accurately learn and imbibe new product and marketing information required to effectively represent and recommend product and services that meet the customer’s needs in English and Korean.
• Provide options and outline features of product and services to gain or retain a customer in English.
• Maintain documentation in client or company systems as required.
• Build rapport with the customer showing sensitivity to the customer’s cultural orientation in English and Korean.
• Adapt and flex style according to customer personality, culture, and profile (i.e customers’ new to technology and experienced pros alike) in English and Korean.