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SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Educ level not specified
Job type not specified

Job Description

Posted on 5 July 2025
  • LEAD - CS PHONE
  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
  • Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes in promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.

Qualifications/Requirements

  • Excellent Data Mining skills.
  • One to two years of experience in a similar role.
  • Ability to think outside of traditional role to evaluate business implications.
  • Ability to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Must be able to speak Mandarin/Cantonese at an advanced level and English at an intermediate level.
  • Must have relevant experience in handling a technical or web hosting account.

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

Name: Zhihua Wang
Address: Unit 3419, Tower1, SMDC Fame Residence, Mandaluyong, Metro Manila
Nationality: Chinese
Intended period of employment: One (1) year
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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