Job details

CALL CENTER AGENT

GLOBAL INTEGRATED CONTACT FACILITIES

Apply now

CITY OF PASIG, NCR, SECOND DISTRICT

HIGH SCHOOL GRADUATE

Permanent

Posted on 4 July 2025

Handle incoming calls, emails, or chat inquiries related to HMO coverage and LOA requests.
Assess member eligibility, benefits coverage, and requirements for LOA issuance.
Accurately encode and process LOA requests within the system.
Coordinate with hospitals, clinics, and medical providers to facilitate approval.
Inform members about the status and outcome of their LOA applications.
Resolve issues or concerns related to LOA processing and escalate complex cases when necessary.
Maintain updated records and documentation of all interactions and transactions.
Ensure compliance with data privacy, HMO guidelines, and healthcare regulations.
Meet individual and team KPIs such as call quality, AHT (Average Handling Time), and turnaround time for LOA requests.

Graduate or Undergraduate of any Medical Allied course: Midwifery, Radtech, PT, Dental Assisting, Surgical Technology, Nursing, Medical Billing, Practical Nursing, Pharmacy, Nursing Aide, Biology or
6 mos. handling HMO Account
Willing to work onsite
Willing to work Ortigas, Pasig City

CITY OF PASIG, NCR, SECOND DISTRICT

No additional remarks

Apply now

Global Integrated Contact Facilities (GICF) Inc. is a medium scale, diversified, leading IT-BPM firm in the Philippines.

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

200 and over (Large)