CALL CENTER AGENT

Salary not specified

M AND J SOLUTIONS PROVIDER INC.
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ANGELES CITY, PAMPANGA
GRADE XII (FOR K TO 12)
Job type not specified

Job Description

Posted on 27 June 2025
In this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.
  • Utilizing applications, tools, office packages and soft wares as needed appropriately
  • Working with KPIs and striving to exceed them to delight customers
  • Sales pitch and recommendations for products or services that may better suit client needs
  • Learning and innovation through training and continuous improvement sessions

Qualifications/Requirements

✔️ Completed at least 1st year in college with at least 18 months of BPO experience, or
✔️ SHS graduates must have 4 years of BPO experience
✔️ Excellent communication skills
✔️ Willing to work onsite in Clark, Pampanga

Work location

ANGELES CITY, PAMPANGA

Remarks

For 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, kindly send your updated resume at kia@mandjspi.com
Email subject: (Name_CSR Clark)
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About the company

Established in 2016, M and J Solutions Provider began with a vision to support small and medium-sized enterprises (SMEs) in building and expanding their operations in the Philippines. We are committed to delivering the best outsourced services to our clients, hand in hand. Our professional services...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

10 - 99 (Small)

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