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SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Educ level not specified
Job type not specified

Job Description

Posted on 26 June 2025
As a Korean Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
  • Associate - CS Internet
  • Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
  • Handle Email/Chat/Calls for the customers using the provided tools
  • Resolve the customer's issue. Establish and maintain rapport with consumers
  • Accurately capture all required information in the respective tools
  • Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
  • Complete all given tasks within the time specified
  • Adhere to the rules and regulations of the company
  • Adhere to the non-disclosure agreement

Qualifications/Requirements

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English and Korean written and verbal communication skills
  • Working knowledge on computers
  • Good customer service and problem solving skills
  • Meet the specific daily targets with respect to the Key Result Areas

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

Name: Junghyun Lee
Address: 404 Canterbury Manors at Celebrity, Capitol Hills Drive, Quezon City, Metro Manila
Nationality: South Korean
Intended period of employment: One (1) year
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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