Answer inbound calls and respond to customer inquiries in a professional and courteous manner
Provide accurate information about products, services, billing, and company policies
Resolve customer concerns efficiently and escalate complex issues when necessary
Record and update customer information in the CRM system
Follow call center scripts and workflows while maintaining a natural and empathetic tone
Meet or exceed performance metrics including call quality, response time, and customer satisfaction
Handle high call volumes while maintaining a positive and helpful attitude
Collaborate with other departments to ensure seamless customer support
Stay up to date with product knowledge, service updates, and company announcements