CALL CENTER AGENT

₱90,000.00

CONCENTRIX CVG PHILIPPINES, INC.
Apply now
CITY OF MAKATI, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 24 June 2025
Career Opportunity in CONCENTRIX CVG PHILIPPINES, INC.
Job Title: Advisor I, Customer Service
• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Participate in activities designed to improve customer satisfaction, team camaraderie, and business performance.
• Participate in activities designed to improve customer satisfaction, team camaraderie, and business performance.
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation paths to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Company Name: Concentrix CVG Philippines, Inc.
Address: 14/F to 25/F Ayala North Exchange, Tower 2, 6798 Ayala Avenue cor. Amorsolo and Salcedo Streets, Brgy. San Lorenzo, Makati City
Nature of Business: Business Process Outsourcing
Name: Thu Huong Duong
Address: Taguig
Nationality: VIETNAMESE
Intended Period of Employment: Two (2) Years

Qualifications/Requirements

• Graduate of any business-related course
• Excellent written and verbal communication skills in Vietnamese and English language
• Experience working in an international and cross-cultural environment
• Courteous with strong customer service orientation.
• Must be fluent in Vietnamese and English speaking, reading, writing, and listening
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Strong analytical, organizational and problem-solving skills
• Experience in software programs such as Microsoft Word, Excel, Microsoft Outlook and Internet
• Clarity of verbal communication (pace and tone)
• Excellent written communication (grammar)

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

The company hereby declares that the above-mentioned foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.
• Company Name: Concentrix CVG Philippines, Inc.
• Address: 14/F to 25/F Ayala North Exchange, Tower 2, 6798 Ayala Avenue cor. Amorsolo and Salcedo Streets, Brgy. San Lorenzo, Makati City
• Nature of Business: Business Process Outsourcing
Name: Thu Huong Duong
Address: Taguig
Nationality: VIETNAMESE
Intended Period of Employment: Two (2) Years
Apply now
About the company

The question is simple, but the answer is a bit more complex. Basically, we’re a company that makes other companies better by improving their customers’ experiences.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES; REAL ESTATE, RENTING AND BUSINESS ACTIVITIES; HEALTH AND SOCIAL WORK

Employment size

200 and over (Large)

View company profile

Share job

Back to jobs