CALL CENTER AGENT

₱19,000.00

IBEX GLOBAL SOLUTIONS (PHILIPPINES), INC.
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TAGBILARAN CITY (CAPITAL), BOHOL
GRADE XII (FOR K TO 12)
Permanent

Job Description

Posted on 16 June 2025
Customer Service Agent - Bohol

Responsibilities:
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.

Benefits:
  • Allowance for working onsite*
  • Comprehensive HMO coverage for you and your dependents
  • Non-Taxable Allowance in addition to your basic salary
  • Attractive Program Incentives based on performance
  • Group Life Insurance - your well-being is our priority!
  • 30 Service Incentive Leaves (15 days can be converted to cash)

Qualifications/Requirements

Qualifications:
  • Age: Must be at least 18 years old.
  • Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
  • For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
  • Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
  • Must be willing to work onsite in Tagbilaran City, Bohol

Work location

TAGBILARAN CITY (CAPITAL), BOHOL

Remarks

Be part of our growing team at Ibex Bohol! Don't miss this out!
Apply now
About the company

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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