CALL CENTER AGENT

Salary not specified

COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES INC.
Apply now
TAGUIG CITY, NCR, FOURTH DISTRICT
2ND YEAR HIGH SCHOOL/GRADE VIII (FOR K TO 12)
Permanent

Job Description

Posted on 5 June 2025

Position: Customer Service Representative - Video Sharing Account

  • Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
  • Service is Tier 1 end user support with escalations to Search Engine.
  • In the future Tier 2 delivery may be added along with support of Search Engine’s Business partners
  • Service channels may include inbound phone, email, chat, and potentially video conference.

Qualifications/Requirements

  • Minimum 2 years in college without back subjects
  • Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
  • Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
  • Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

Apply now
About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they t...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

View company profile

Share job

Back to jobs