· Responsible for handling customers’ complaints and concerns through various channels.
· Provide relevant information about products and services to the customers
· Keep track of customer interactions, transactions, comments and complaints.
· Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
· Meet the metrics agreed with the clients
· Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
· Demonstrate an understanding of complex processes, specialized skills and technical knowledge by fully utilizing
software systems, technical tools and resources to aid in resolving customer complaints and concerns.
· Communicate clearly and effectively with end users, colleagues, and management and quickly resolve issues and ensure customer satisfaction.
· Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair team.
· Will serve as back-up person of other departments should there be an overflow of workload
· Maintain a positive, empathetic and professional attitude toward customers and clients at all times.