Qualification:
Technical & Digital Literacy
• Proficient in customer support software (Zendesk, Freshdesk, Salesforce).
Problem-Solving and Critical Thinking
• Ability to resolve complex customer issues logically and professionally.
• Can remain calm and solution-focused under pressure.
• Proactively identifies recurring issues and suggests improvements.
Professionalism & Work Ethic
• Punctual, reliable, and committed to delivering results.
• Demonstrates integrity and respect in all interactions.
• Able to work independently or in a multicultural team.
Experience with African and Global Markets
• Understanding of challenges and expectations of African customers—useful for global companies serving African clientele.
• Able to act as a cultural and market bridge in international business.
proven experience in attending to customer within key african region.
strong communication skills in English and local african language
Excellent verbal and written communication skills , with ability to effectively to engage client in english and at least one african spoken language