In this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.
- Utilizing applications, tools, office packages and soft wares as needed appropriately
- Working with KPIs and striving to exceed them to delight customers
- Sales pitch and recommendations for products or services that may better suit client needs
- Learning and innovation through training and continuous improvement sessions
✔️ Completed at least 1st year in college with at least 18 months of BPO experience, or
✔️ SHS graduates must have 4 years of BPO experience
✔️ Excellent communication skills
✔️ Willing to work onsite in Clark, Pampanga