CALL CENTER AGENT

Salary not specified

ACCESS HEALTHCARE SERVICES PHILIPPINES INC
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TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 23 May 2025
Quality Analyst (Spanish) 

Access Healthcare is looking for Spanish Bilingual Quality Analyst to join our growing team.

Resposibilities
  • Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
  • Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
  • Performs call monitoring and provides data, quality reports and feedback
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Collaborate with the training team to design and deliver training programs that enhance agent skills and knowledge.
  • Participate in calibration sessions with other quality analysts and stakeholders to ensure consistency and accuracy of evaluations.

Qualifications/Requirements

Qualifications
  • Must be fluent in English and Spanish Language
  • Must have experience as Spanish Quality Analyst
  • Must have B1 Certificate
  • Exceptional listening and analytical skills
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Keen attention to detail
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and coaching skills.
  • Ability to analyze data and provide insights and recommendations.
  • Amenable to work onsite

Why Join Accesshealthcare?
  • Spanish Language Premium
  • Competitive Salary Package
  • Annual Salary Appraisal
  • 20% Night Differential
  • Free Shuttle Services

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Access Healthcare provides business process outsourcing, application services, and robotic process automation tools to hospitals, health systems, providers, payers, and related s...

Industry

HEALTH AND SOCIAL WORK

Employment size

200 and over (Large)

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