CALL CENTER AGENT

Position: Associate

Job Description

• Manage and configure the Learning Management System (LMS) like Intellum, Canvas, SumTotal etc.
• Create and manage user accounts, roles, and permissions, ensuring appropriate access and security levels.
• Upload, organize, and maintain learning content within the LMS, including courses, modules, assessments, and supporting resources.
• Generate reports on learner progress, course completion, engagement metrics, and overall LMS utilization to inform data-driven decision-making.
• LMS Enhancement: Collaborate with stakeholders to identify potential LMS improvements, implement new features and optimize the overall learning experience.

Qualification

• Bachelor’s degree
• 3 years of experience in managing Drupal CMS.
• LMS administration in Intellum and Moodle.
• Strong technical skills in HTML, CSS, Bootstrap, JavaScript, PHP, MySQL, DRUPAL.
• Worked on version control systems such as Git/GitHub.
• JAVA OOPS CONCEPTS