Location: 100% Onsite - Cebu City
Account: US Based International Account
Job Type: Full-time
Company Overview:
CSV Now, a well-established talent acquisition consultant for Silicon Valley startups, is expanding into the BPO industry to deliver tailored solutions for small and medium-sized businesses. This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now. We are currently seeking a motivated Customer Service Representative to join our growing team in the Philippines.
Role Overview:
We are seeking a skilled and dedicated Customer Service Representative with experience in voice support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions, ensuring timely and accurate resolution of inquiries. If you’re passionate about providing outstanding customer service, we’d like to have you on our team!
Responsibilities:
- Serve as the main point of contact for customers, assisting them with their queries.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Utilize our knowledge base to find answers to product-specific questions.
- Collaborate with colleagues to ensure seamless communication and coordination.
Requirements:
- No prior experience required. We welcome individuals eager to learn and grow in customer service.
- Excellent communication skills and a positive attitude.
- Ability to remain professional and show empathy in all interactions.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
Work Schedule & Setup:
- Must be amenable to work onsite near Ayala Business Park, Cebu City.
- Open to working flexible hours, including day, night, weekend, and holiday shifts.
Why Join Us:
- Enjoy a 13th-month salary
- 10% night differential
- Two days off each week
- Access to government-mandated benefits and additional company perks
- HMO coverage after 90 days
- Opportunities for career growth and advancement within the company