Customer Service Agent - Bohol
Responsibilities:
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
Benefits:
- Allowance for working onsite*
- Comprehensive HMO coverage for you and your dependents
- Non-Taxable Allowance in addition to your basic salary
- Attractive Program Incentives based on performance
- Group Life Insurance - your well-being is our priority!
- 30 Service Incentive Leaves (15 days can be converted to cash)
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol or 3rd Floor Ibex Plaza Marcela | 10AM - 5PM, Monday - Friday (*Please bring 1 Valid ID)
3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-PHILJOBNET” as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply