Position: Vietnamese Speaking Associate (2 Vacancy)
Position Summary:
It is Responsible for delivering outstanding customer service Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence
• Performs other duties as assigned.