Go further with Foundever®
Are you ready to move your career forward? At Foundever®, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
The Bilingual Accounts Receivable Associate (French Bilingual) is responsible for the collection, order releasing and reconciliation of active portfolio accounts. The Associate ensures that LG receives prompt payments while adhering to established credit limits and overall adherence to credit policies and procedure.
Job Responsibilities:
- Regularly review and release held orders for assigned accounts. Contact dealers to investigate and resolve issues on accounts
- Notify Sales Representative on matters related to past-due invoices
- Regularly review aged trial balance to determine customers that have past-due invoices and contact them for payment status. Determine if payment has been sent and if not, negotiate the quickest possible payment of past-due account. Recommend legal action or termination of service where payment is not forthcoming
- Call customers who are over the credit limit and negotiate a pay-down of their outstanding balances.
- Escalate instances of delinquent accounts to AR Manager and recommend action
- Identify, review and resolve any disputed items for assigned customers.
- Review all confirmed credit notes for customers and offset them against invoices based on customers’ written authorization.
- Complete regular offset report to reconcile past due invoices perform offset in Global ERP system.
- Respond to all requests for information from customers including sending monthly statements, copies of invoices or credit notes as needed.
- Communicate discrepancies to management team
- Assist the AR manager with special projects as required.
- Understand the business practice in order to assist Credit and Collection manager on team issues.
Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.