Position: Senior Process Executive
Job Description
- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions about YouTube paid content products. Service is Tier 1 end user support with escalations to Google.
- In the future Tier 2 delivery may be added along with support of Google’s Business partners
- Service channels may include inbound phone, email, chat, and potentially video conference.
Qualification
- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Minimum 2 year(s) customer service support experience (voice, email, or chat), working with direct consumers, preferably in a B2C environment
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good at Translating from English to Thai or Thai to English without variation.
- Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
- Demonstrate interpersonal skills and is able to provide empathy for the User’s situation