CALL CENTER AGENT

Salary not specified

TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Position: Programmer Analyst 


Job Description

- Work closely with product owners and IT stakeholders in identifying technical and product requirements

- Involve in analyzing business specifications, testing requirements and Developing Test plans, Test cases, Test Scenarios and Traceability Matrix.

- Participate in defect review meetings and walkthroughs and interact with Business Analysts and Developers for resolving Defects.

- Provides technical support throughout the design process and guidance in relation to procedures and techniques. Provide guidance to junior-level testers.

- Prepare technical test flow documents to capture the backend behavior using SQL queries for each Iteration.

Qualification

- Bachelor’s degree

- Extensive on Humana – Enterprise operation Enablement with applications Salesforce CRM, Avaya, Softphone, Genesys.

- Have good understanding of the E2E flow of the application and co-ordination with relevant teams.

- Expertise in creating, reviewing the Test Cases and Test scenarios.

-Strong hands-on testing experience in Agile Methodology process.

- Expertise in automation/framework tools/methodologies like Selenium Java with .Net Framework and TOSCA.


Qualifications/Requirements

Qualifications/requirements not specified

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they t...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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