CALL CENTER AGENT

₱20,600.00

TASKUS
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IMUS, CAVITE
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 7 May 2025
So what does a Teammate really do?
Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top notch. So come on, we need your full concentration on what it's like to be a Teammate.
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

As a Teammate:
  • You will receive inbound and/or place outbound calls.
  • You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • You will filter content from the client's website.
  • You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
  • You will also manage and resolve customer complaints. You will identify and escalate priority issues.
  • You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
  • You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
  • You will meet and exceed client mandated KPIs (Key Performance Indicators).
  • You must ensure consistent performance based on a continuous improvement model.
  • What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
  • You must also participate in all Internal and External mandated training and/or seminars.
  • You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
  • You will also provide feedback to management concerning possible problems or areas of improvement.
  • You will also perform other duties as assigned by management.

Click here to apply: https://taskus.wd1.myworkdayjobs.com/Careers/job/Imus-Philippines/Teammate-Cavite---Generic_R_2503_3913

Qualifications/Requirements

Requirements:
  • Can start ASAP
  • At least HS graduate
  • Excellent written and spoken communication skills
  • 25 MBPS internet connection speed
  • At least 30 WPM with 90% accuracy typing speed
If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Work location

IMUS, CAVITE

Remarks

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:
  • Scholarship program for your children
  • Enhanced health benefits (HMO) extended to up to 2 dependents
  • Free Wellness & Resiliency programs extended to household members
  • Retirement savings program with company matching

On-site perks:
  • World-class, Ridiculously Refreshing workspaces
  • Gym and recreational areas
  • Unlimited coffee
  • Food Forward: Free food on-site!
  • Daycare for your kids while you're on shift
  • Happy Hours, Time-Outs, and other on-site events to enjoy
*Terms & Conditions apply

Recruitment Options:
On-Site Hub (Mon-Fri, 9AM-4PM)
Address: 2F Lumina Point, Bayan Luma II, Imus, Cavite
Bring: Valid ID

Virtual Hub (Mon-Fri, 9AM-4PM)
Requirements: Laptop/PC (using of mobile phones are highly discouraged)
Zoom ID: 242 929 7992
Zoom Link: https://taskus.zoom.us/my/taskusvrh

Apply now
About the company

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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