Job Title: SW/App/Cloud Tech Support Analyst
The position will require candidates to take calls using any of the 6 languages to support our clients with their IT-related incidents and requests. Some of the roles and responsibilities for the role include Perform initial triage for IT issues raised by customers, Log, track, and update incidents, attempt first time fix resolution for known issues, identify target resolver group and route tickets, do remote troubleshooting, Install/uninstall applications for incidents raised by customers.