Position: Senior Process Executive
Job Description
- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to YouTube Social Support. Service is Tier 1 end user support with escalations to Google.
- In the future Tier 2 delivery may be added along with support of Google’s Business partners.
- Service channels may include inbound phone, email, chat, and potentially video conference.
Qualification
- Bachelor’s degree
- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Minimum 2 years customer service support experience (voice, email, or chat), working with direct consumers, preferably in a B2C environment
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good in Translating from English to Bahasa INDONESIA or Bahasa INDONESIA to English without variation.