Dedicated and compassionate Voice Service Asociate to join our team. In this role, you will play a vital part in supporting and delivering timely and accurate responses to benefit-related inquiries. As a key point of contact, you will ensure customers can seamlessly charge their electric vehicles across public and private charger networks. Your commitment to exceptional service will make a meaningful impact on their experience.
DUTIES & RESPONSIBILITIES:
Answer inquiries via phone and email in a courteous and professional manner.
Logs and tracks customer interactions in the ticketing system to maintain accurate records and improve service quality.
Escalates unresolved issues to technical teams to ensure timely resolution while keeping customers informed of ticket progress.
Documents troubleshooting steps and resolved issues to expand the knowledge base and ensure consistent problem resolution.
Monitors charger log data to proactively maintain uptime and identify potential issues.
Provide clear, concise, and accurate information.
Maintains a positive attitude and meets quality assurance standards to ensure high work quality and adaptability in changing environments.
Promotes safety awareness to achieve zero accidents and minimize operational costs.
Ensures compliance to company rules and regulations.
Reports security incidents and/or any identified security weaknesses.
Performs other tasks that may be assigned from time to time.