Answering Inbound Calls: Addressing customer inquiries, complaints, and requests for information.
Providing Customer Service: Offering polite, efficient, and helpful assistance to customers.
Troubleshooting Problems: Identifying and resolving technical issues or other customer concerns.
Order Processing: Taking orders, processing payments, and managing customer accounts.
Maintaining Accurate Records: Documenting customer interactions and transactions.
Following Scripts and Procedures: Adhering to company policies and procedures while interacting with customers.
Upselling and Cross-selling: Identifying opportunities to offer additional products or services.
Escalating Issues: Knowing when to escalate complex or sensitive issues to supervisors or other departments.