Required Qualifications to be successful in this role
Educational Background
• At least Senior High School Graduate (K-12) or College Undergrad
• Customer Service/Contact Center Training and Certification is an advantage but not a requirement
Career Experience
• Fresh Graduates or New to the BPO Industry are welcome to apply
• Working students may apply for the role as long as they're committed to work on a fixed graveyard shift
Skills
• Ability to engage in English conversations.
• Actively listens, shows empathy, and always maintains professionalism.
• Guides customer interactions per the Company and Client's service strategy and policies.
• Capable of clearly and cohesively documenting relevant call details, adhering to quality standards.
• Able to follow call flows, directives, and processes.
• Proficient in typing and keyboarding.
• Possesses primary computer and internet literacy.