CALL CENTER AGENT

₱0.00

CGI PHILIPPINES INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 12 March 2025
Title: Junior Call Center Agent

Position Description:
  • Answers customer calls and addresses issues/concerns.
  • Provides accurate and completed needed/requested information following call flows and processes.
  • Communicates appropriate options to provide timely resolution
  • Documents/Logs all customer interactions following the quality standard
  • Coordinates with a higher level of support for out-of-scope type concerns

Contact:
CGI (Philippines), Inc.
2F One World Square Building, Mckinley Hill, Brgy. Pinagsama, Taguig City
connect2cgi.ph@cgi.com

Qualifications/Requirements

Role Qualifications and Requirements:
  • At least Senior High School Graduate (K-12) or College Undergrad
  • Customer Service/Contact Center Training and Certification is an advantage but not a requirement Career Experience
  • Fresh Graduates or New to the BPO Industry are welcome to apply
  • Working students may apply for the role as long as they're committed to work on a fixed graveyard shift

Skills:
  • Ability to engage in English conversations.
  • Actively listens, shows empathy, and always maintains professionalism.
  • Guides customer interactions per the Company and Client's service strategy and policies.
  • Capable of clearly and cohesively documenting relevant call details, adhering to quality standards.
  • Able to follow call flows, directives, and processes.
  • Proficient in typing and keyboarding.
  • Possesses primary computer and internet literacy.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 78,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of on-...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

10 - 99 (Small)

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