CALL CENTER AGENT

₱20,000.00

AZPIRED INC
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CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

Posted on 11 February 2025
TECHNICAL SUPPORT REPRESENTATIVE

A Technical Support Representative will deliver technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.

  • Provide technical and network resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
  • Support will be provided by clearly communicating technical solutions in a user-friendly and professional manner.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about product concerns.
  • Diagnose and resolve technical hardware issues.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business

Qualifications/Requirements

  • Bachelor's/College Degree, any field (IT-related course is an advantage)
  • At least 1 year experience as a TSR
  • Excellent English communication skills
  • Keen to details
  • Must be sharp and aggressive
  • Computer literate with at least 45wpm typing skills
  • Willing to work night shifts
  • Can start as soon as possible (ASAP)

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

BENEFITS:
  • Paid Training - training lasts for approximately a month.
  • Pay Raise - annual performance reviews for pay raises.
  • Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
  • Company Events - monthly celebrations and team building.
  • Travel incentive guaranteed.
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About the company

AZPIRED is a world-class outsourcing service center with a number of locations in the Philippines, three offices in Cebu and Cagayan De Oro City.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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