CALL CENTER AGENT

₱17,000.00

TALENT OUTSOURCING CHANNEL SOLUTIONS
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CITY OF MANILA, NCR, FIRST DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 13 December 2024
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Qualifications/Requirements

  • At least HS/SHS graduate
  • At least 18 years old and above
  • Excellent English Communication Skills
  • Can earn up to PHP17K Monthly Salary
  • Fresh Graduates are welcome to apply
  •  BPO experience is a PLUS but not required.
  • Willing to start immediately

Work location

CITY OF MANILA, NCR, FIRST DISTRICT

Remarks

No additional remarks

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About the company

Talent OutsouRcing CHannel(TORCH) Solutions-Known to be one of the highly preferred HR extension in the industry and offering Language Proficiency Training.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

10 - 99 (Small)

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