CSR Telco Non-Voice Account (Urgently Hiring) Earn up to 17k-19k*
Start Date: January 2025
Ibex Global is a leading provider of customer engagement and business process outsourcing (BPO) services. We're looking for highly motivated and customer-focused individuals to join our team in Bohol as Customer Service Representatives (CSRs) for a major Telco account. This is a non-voice role, focusing on written communication and problem-solving.
JOB DESCRIPTION:
As a CSR, you will be responsible for providing exceptional customer support through various channels, including email and chat. Your duties will include:
- Responding to customer inquiries efficiently and accurately.
- Resolving customer issues and complaints in a timely and professional manner.
- Maintaining accurate records of customer interactions.
- Following established procedures and guidelines.
- Collaborating with other team members to ensure high-quality customer service.
- Adhering to company policies and procedures.
BENEFITS:
- Allowance for working onsite*
- Comprehensive HMO coverage for you and your dependents
- Non-Taxable Allowance in addition to your basic salary
- Attractive Program Incentives based on performance
- Group Life Insurance - your well-being is our priority!
- 30 Service Incentive Leaves (15 days can be converted to cash)
Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)
3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-PHILJOBNET” as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply