Customer Service Representative (Voice & Non-Voice)
About IBEX Bohol:
IBEX Bohol is a leading provider of customer service solutions. We are a fast-growing company with a commitment to providing excellent customer service. We offer a variety of benefits, including competitive salaries, health insurance, and paid time off.
Job Summary:
We are currently seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service through both voice and non-voice channels. This is a fantastic opportunity to develop your customer service skills and advance your career within a dynamic and growing company.
Responsibilities:
- Handling inbound and outbound calls (Voice Account)
- Responding to customer inquiries via email, chat, and social media (Non-Voice Account)
- Resolving customer issues and complaints in a timely and efficient manner
- Providing accurate and helpful information to customers
- Maintaining a positive and professional attitude at all times
- Adhering to company policies and procedures
- Meeting or exceeding performance metrics
Benefits:
- Allowance for working onsite*
- Comprehensive HMO coverage for you and your dependents
- Non-Taxable Allowance in addition to your basic salary
- Attractive Program Incentives based on performance
- Group Life Insurance - your well-being is our priority!
- 30 Service Incentive Leaves (15 days can be converted to cash)
Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)
3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-PHILJOBNET” as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply