CALL CENTER AGENT

₱33,000.00

TAGUIG CITY, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Tuition Fee Reimbursement
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Total of 35 leaves credits in a year

CAREER GROWTH:
• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.

Qualifications/Requirements

REQUIREMENTS:

• International BPO voice experience is a plus
• College Graduate of any 4 year course
• Call Center Experience is not required for applicants who completed a Bachelor's Degree
• Fresh Graduates and those coming from different industries are welcome to apply
• High School Graduates need to have 6 months BPO international voice experience
• Conversant in English and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be eligible to legally work in the Philippines

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right – for our clients and our people.

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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