Urgent Hiring: Telco CSR - Bohol
About Ibex:
Ibex is a global leader in customer engagement and technology solutions. We're passionate about providing exceptional customer experiences and empowering our employees to succeed. At Ibex Bohol, we offer a dynamic and supportive work environment where you can grow your career and make a real difference.
About the Role:
As a Customer Service Representative for our TELCO account, you will be the voice of our client, providing exceptional support to customers via phone, email, and chat. You will handle a variety of inquiries, resolve technical issues, and ensure customer satisfaction. This is a fantastic opportunity to develop your customer service skills in a fast-paced and rewarding environment.
Responsibilities:
- Provide prompt and efficient customer service via phone, email, and chat.
- Handle customer inquiries, complaints, and technical issues.
- Resolve customer issues effectively and efficiently.
- Maintain accurate records of customer interactions.
- Adhere to company policies and procedures.
- Meet or exceed performance metrics.
- Work collaboratively with other team members.
- Participate in ongoing training and development.
Benefits:
- Allowance for working onsite*
- Comprehensive HMO coverage for you and your dependents
- Non-Taxable Allowance in addition to your basic salary
- Attractive Program Incentives based on performance
- Group Life Insurance - your well-being is our priority!
- 30 Service Incentive Leaves (15 days can be converted to cash)
Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)
3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-PHILJOBNET” as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply