CALL CENTER AGENT

₱35,000.00

UPSELL-TECHNOLOGIES PHILIPPINES, INC.
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CEBU CITY (CAPITAL), CEBU
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 1 November 2024
Japanese Speaking Support Specialist

Compensation: 35k-100k (all inclusive)

Location: Ayala Center Cebu Tower, Cebu Business Park, Cebu City

Position Type: Full-time; on-site/remote

Job Summary:

We are seeking a highly motivated and customer-focused individual with fluency in both Japanese and English to join our call center team. As a Japanese Bilingual Call Center Agent, you will be responsible for providing exceptional customer service and support to our Japanese-speaking clients. You will handle inquiries, resolve issues, and provide accurate information about our products and services.

Qualifications/Requirements

Key Responsibilities:

  • Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from Japanese-speaking customers, providing prompt and professional assistance.
  • Issue Resolution: Diagnose and troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
  • Information Management: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
  • Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate and relevant information to customers.
  • Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve overall service quality.
  • Quality Assurance: Ensure compliance with company policies, procedures, and quality standards in all customer interactions.

Qualifications:

  • Language Proficiency: English proficiency is required and native or near-native fluency in Japanese is a MUST!
  • Customer Service Experience: Previous experience in a call center or customer service role is preferred.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely both in Japanese and in English.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle difficult situations with patience and empathy.
  • Tech-Savvy: Proficiency in using computer systems, CRM software, and other call center tools.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and company policies.
  • Education: College/high school graduate or equivalent; additional qualifications in customer service, sales, or related fields are a plus.
Work Environment:

  • Office setting with standard hours; occasional overtime may be required.
  • Collaborative team environment with opportunities for professional growth.
Note: Applicants who do not speak Japanese will not be considered.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Interested candidates should submit a resume and cover letter outlining their qualifications and experience to:
utp_hr@upselltech-group.co.jp , upselltechphils.hr@gmail.com

To know more about us visit our home page on: https://www.upselltechnologies-ph.com/
Main office: https://upselltech-group.co.jp/

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About the company

Upsell-Technologies Philippines, Inc. (UTP) is a subsidiary of Upsell Technologies Co. Ltd., a Business Process Outsourcing company based in Tokyo, Japan. It has a 20-year track record of excellent performance and outputs in different fields of business. It has branches and subsidiaries all around J...

Industry

TRANSPORT, STORAGE AND COMMUNICATION; FINANCIAL INTERMEDIATION; REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

10 - 99 (Small)

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