As a Customer Service Representative, you are expected of the following:
• Making Outbound Calls: Initiate outbound calls to existing or potential customers based on provided lists or campaigns.
• Customer Engagement: Engage customers in professional and courteous conversations to promote products, services, or special offers.
• Meeting Targets: Meet or exceed daily, weekly, or monthly targets for call volume, sales, and other performance metrics.
• Documentation: Maintain detailed records of outbound calls, including customer interactions, outcomes, and any follow-up actions required.
• Following Scripts and Guidelines: Adhere to call scripts, guidelines, and compliance standards provided by the company to ensure consistency and regulatory compliance.