CALL CENTER AGENT

Salary not specified

IBEX GLOBAL SOLUTIONS (PHILIPPINES), INC.
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DAVAO CITY, DAVAO DEL SUR
COLLEGE GRADUATE
Job type not specified

Job Description

Posted on 16 October 2024
Job Description
  • Handle incoming calls from customers proficiently
  • Assess customers’ needs and provide personalized guidance
  • Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
  • Uphold productivity and quality benchmarks
  • Exhibit a sense of urgency in addressing customer queries
  • Escalate customer issues accurately and promptly
  • Deliver timely, accurate, and professional customer service
  • Maintain a positive and professional attitude, reflecting positively on the company
  • Utilize departmental resources, policies, and procedures effectively.

Qualifications/Requirements

What should you expect from us?
ibex-clusive Benefits:
  • Work Onsite Allowance*
  • Extensive HMO coverage for you and your dependents
  • Non-taxable allowance on top of your basic salary
  • Excellent Program Incentives based on performance
  • Group Life Insurance
  • 30 Service Incentive Leaves (15 days convertible to cash)
How to join our team?
1. Click “Apply”
2. Visit us at:
• Upper G/F, Felris Centrale Quimpo Boulevard, Davao City every Monday to Friday between 10 AM - 7 PM!
• SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 7 PM!
3. Online interview via Zoom | Monday to Friday between 12 PM - 7 PM: https://ibex.zoom.us/j/94821472675

We accept walk-in applicants. For faster processing, drop by on our Davao Recruitment Hub at Upper G/F, Felris Centrale Quimpo Boulevard, Davao City or at SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao from 10 AM to 5 PM so you can experience our 1-day hiring process.

*Terms and conditions apply

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

An opportunity for career advancement awaits you!
Apply now
About the company

Why join us? Our Employees Drive Our Business A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexib...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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