CALL CENTER AGENT

₱20,000.00

DUMAGUETE CITY (CAPITAL), NEGROS ORIENTAL
COLLEGE GRADUATE
Permanent

Job Description

We are seeking a diligent and detail-oriented Insurance Verification of Benefits Specialist to join our team. The ideal candidate will be responsible for accurately entering all benefits related to physical therapy services provided in our office setting into our EMR (Electronic Medical Records) system. Additionally, the candidate will be required to navigate through Availity & other insurance websites to confirm the accuracy of the information provided.

Responsibilities

  • Initiate phone calls to various insurance providers to obtain verification of benefits for physical therapy services.
  • Determine patient responsibility and co-pays for physical therapy services through effective communication with insurance representatives.
  • Accurately enter verified benefit information and patient responsibility details into the EMR system.
  • Utilize Availity or similar platforms to cross-reference and confirm the accuracy of benefits data provided by insurance companies.
  • Collaborate with the billing and administrative teams to ensure seamless integration of benefits information into patient records.
  • Maintain up-to-date knowledge of insurance policies and procedures related to benefit verification.
  • Communicate effectively with insurance representatives to obtain necessary information and resolve any discrepancies.

Qualifications/Requirements

Qualifications:
  • Bachelor’s degree in healthcare administration, business administration, or related field preferred.
  • Previous experience in healthcare administration, medical billing and coding, or insurance verification preferred.
  • Knowledge of insurance procedures, medical terminology, and billing regulations.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with patients and insurance companies.
  • Strong attention to detail and accuracy in reviewing insurance documents and medical records.
  • Proficiency in computer skills, including experience with insurance verification software and electronic health records (EHR) systems.
  • Ability to prioritize tasks, manage time effectively, and work collaboratively in a team environment.
  • Commitment to patient confidentiality, ethical conduct, and compliance with HIPAA regulations.

Benefits Includes:
  • Signing Bonus
  • Medical Reimbursement Plan
  • Paid Vacation
  • Team Outings & Company Events
  • Opportunities for Growth
  • And more…

Work location

DUMAGUETE CITY (CAPITAL), NEGROS ORIENTAL

Remarks

If you are a motivated and experienced Insurance Verification Specialist and are passionate about providing exceptional support to a dynamic team, we encourage you to apply for the Insurance Verification Specialist position at GCS Contact Services/Global One Strategies. Please submit your resume and cover letter outlining your qualifications and relevant experience.
About the company

GCS Contact Services is also known as Global One Strategies (US). We help our clients save both time and money by using remote employees to support their business needs and customers. For over 20 years, we have focused on helping our clients optimize their business operations through outsourcing.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES; ACTIVITIES OF PRIVATE HOUSEHOLDS AS EMPLOYERS AND UNDIFFENTIATED PRODUCTION ACTIVITIES OF PRIVATE

Employment size

10 - 99 (Small)

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